After watching a documentary concerning the daily work and complications that Network Rail deal with. It is no wonder that the trains cannot always run smoothly and it certainly makes the complaining customers look very shallow and frustrated at a company which is ultimately trying to do the best it can.
The truth is, the british railway has to maintain a system which is many many years old and subsequently has its hic-ups more often than not. We live in a very privileged time where we can travel from one end of the country to the other in a mere 3 hours or so, due to the hard labour of hard working people who once laid the track down and also all the other people who then maintained it and installed all manner of other things which increase its safety. Yet given this, customers complain at an hour delay, even a 10 minute delay.. I hope this only represents the minority of the population.
We need to appreciate the services that are supplied to us and how privileged we are to be able to use them, rather than being encompassed within our own little bubbles with a disregard for anybody else. Thinking of people representing these companies as less than equal (this can apply to many different sectors). Ultimately 99% of the time, the company is trying to help, not hinder.
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